Managed CCTV Services
Flexible Service Plans. Built Around Your Needs.
Choose the right combination of maintenance, AI
& Health and optional 24×7 monitoring for your property. Add, upgrade,
expand or modernize as your needs evolve.
Tailor Your CCTV & AI Service
You choose the service combination. NAVTEL maintains the same professional service and support standard across all service models. The difference is the features and coverage included.
AMC or Comprehensive AMC
Start with essential maintenance or full hardware coverage to keep your existing infrastructure running smoothly.
Add AI & Health
Integrate smart analytics and proactive system health monitoring when you need real-time alerts and visibility.
Optional 24×7 Monitoring
Add round-the-clock professional surveillance monitoring whenever required for continuous site security.
Unified Professional Support Standard
Every customer receives the exact same high priority response, dedicated support, and professional SLAs regardless of the chosen model. Upgrade, expand, or modernize at any time as your requirements change.
Start With Your Maintenance Base
Every NAVTEL service engagement starts with one maintenance base: AMC or Comprehensive AMC.
| AMC | COMPREHENSIVE AMC | CUSTOMER DECISION |
|---|---|---|
| Maintain my existing CCTV system. | Maintain my CCTV system + cover agreed material replacement. | Choose AMC when you mainly need maintenance and service support. |
| Preventive maintenance | Preventive maintenance | Both receive the same agreed service standard and SLA. |
| Breakdown support | Breakdown support | Both receive the same agreed service standard and SLA. |
| Labour & service | Labour & service | The difference is coverage, not service priority. |
| Replacement materials are chargeable to the customer. | Covered material replacement is included as per agreed scope, using same or equivalent specs. | Choose Comprehensive AMC when you want protection from covered replacement costs. |
Important Pricing Qualification
Comprehensive AMC pricing is strictly determined based on a thorough site assessment of the customer's existing CCTV assets, condition, risk factor, and relevant infrastructure prior to onboarding. Pricing is customized based on scope rather than a fixed rate per camera.
What Is Comprehensive AMC?
Comprehensive AMC includes all the essential maintenance and service coverage of standard AMC, plus agreed material replacement cover.
Pre-Onboarding Assessment
Before onboarding, NAVTEL evaluates existing CCTV assets and relevant infrastructure so the service scope and pricing are tailored to the actual condition of your system.
Equivalent Spec Replacement
When a covered material fails, NAVTEL replaces it with the same or equivalent specification as defined in the service agreement, without additional material charges.
Defined Scope Protection
Enjoy full clarity with transparently agreed coverage limits, specified terms, and clearly stated service parameters designed to protect your investments.
Coverage Scope & Service Terms
Material coverage is subject to the mutually agreed service scope, explicit exclusions, and standard service terms detailed within the official agreement.
Add Managed Capability: AI & Health
AI & Health is provided as one combined managed capability. It is always provided together and cannot be purchased as separate standalone capabilities.
AI & Health Module
A single unified package delivering intelligent video analytics alongside 24/7 automated CCTV health monitoring.
AI Capabilities
Enable smart AI detection rules on selected priority cameras as per your operational needs.
CCTV Health
Proactive health tracking across your cameras, recording storage, and networking elements.
Flexible Quantity Deployment Example
AI & Health is purchased as one module, but AI and CCTV Health quantities can be assigned independently according to your property's requirements.
This flexibility allows customers to start small with essential AI coverage and add more camera capacity as operational needs evolve.
24×7 Monitoring
An optional enhancement for properties requiring dedicated real-time security surveillance and incident response.
Include professional oversight when your facility's operational risk or security profile demands active, continuous surveillance.
Professional Monitoring
Active oversight managed by trained security operators.
Alert & Event Handling
Prompt response and structured workflow execution for all system triggers.
Verification & Reporting
Incident validation and reporting tailored to your selected service scope.
Critical Security Layer
An added layer of safety built to fulfill strict operational requirements.
Can Be Added To Any Base Plan
Standard Service Configurations
NAVTEL offers the following standard service configurations. Customers can select the combination that matches their requirements.
| # | Service Configuration | What It Means |
|---|---|---|
| 1 | AMC | Maintenance and service support. |
| 2 | Comprehensive AMC | Maintenance + agreed covered material replacement. |
| 3 | AMC + AI & Health | AMC + selected AI services + CCTV Health. |
| 4 | Comprehensive AMC + AI & Health | Comprehensive AMC + selected AI services + CCTV Health. |
| 5 | AMC + 24×7 Monitoring | AMC + optional professional monitoring. |
| 6 | Comprehensive AMC + 24×7 Monitoring | Comprehensive AMC + optional professional monitoring. |
| 7 | AMC + AI & Health + 24×7 Monitoring | AMC + AI & Health + optional 24×7 monitoring. |
| 8 | Comprehensive AMC + AI & Health + 24×7 Monitoring | Comprehensive AMC + AI & Health + optional 24×7 monitoring. |
Upgrade, Expand or Modernize Anytime
Your CCTV requirements can change over time. NAVTEL helps you scale and adapt your system continuously as your security needs evolve.
Upgrade
Add cameras, features, or advanced capabilities to your existing service framework whenever operational needs increase.
Expand
Extend CCTV coverage to additional areas, new buildings, entry gates, parking facilities, or entirely new operational sites.
Modernize
Replace aging or obsolete equipment and adopt newer technologies when continued maintenance is no longer the most practical option.
Service Lifecycle Execution
These enhancement activities can be seamlessly introduced during your service lifecycle. Each lifecycle upgrade is planned through formal site assessment, requirement scoping, and commercial approval, unless explicitly covered in your customer agreement.
How NAVTEL Works With Your Existing System
ASSESS → RECOMMEND → SERVICE → MONITOR → IMPROVE
Assess
Understand your existing CCTV assets and infrastructure.
Recommend
Suggest the service combination that fits your requirement.
Service
Perform preventive and corrective maintenance under the agreed plan.
Monitor
Where AI & Health is selected, use health and intelligence capabilities for proactive visibility.
Improve
Upgrade, expand or modernize when the system or your requirements change.
Real-World Example
See how NAVTEL tailors specific capabilities based on actual site needs without unnecessary overhead.
300-Camera Apartment Community
Tailored Efficiency Guarantee
This is one complete Managed CCTV service configuration. It demonstrates that customers do not need AI on every camera simply because they operate a large CCTV system. Each capability is modularly applied according to your site's actual operational requirements.
Frequently Asked Questions
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
AMC covers maintenance and service; Comprehensive AMC additionally covers agreed material replacement at no additional material charge, subject to the agreed scope and exclusions.
Yes. AI can be enabled on selected cameras. AI is offered together with CCTV Health as the combined AI & Health managed capability.
No. 24×7 Monitoring is an optional add-on.
Yes. You can add capabilities, expand coverage or modernize the system as your requirements evolve, subject to assessment and commercial approval.
NAVTEL can assess the condition and recommend selective replacement or modernization when continued maintenance is no longer the most practical option.
Only covered materials and conditions defined in the service agreement are included. NAVTEL assesses the existing system before onboarding and prices the service accordingly.
AI & Health are sold as one combined managed capability, but the coverage quantity can be configured according to the requirement. For example, Health may cover 300 cameras while AI is enabled on 1 selected camera.
No. NAVTEL maintains the same agreed service and support standard across service models. The difference is the features and coverage included.
NAVTEL assesses the existing CCTV assets and relevant infrastructure, then prices the service according to the actual system condition, risk and agreed coverage.